Kezia Forster
About Kezia Forster
Kezia Forster is a Customer Success Manager at Turtl, specializing in psychology-based digital formats to improve reader engagement. She holds a Bachelor's degree in Classical Literature and Civilisation from the University of Birmingham and has extensive experience in content personalization and customer success roles.
Work at Turtl
Kezia Forster has been serving as a Customer Success Manager at Turtl since 2021. In this role, she focuses on enhancing reader engagement through psychology-based digital formats. Her responsibilities include enabling leading companies to improve content engagement and sales opportunities by leveraging Turtl's platform. Prior to her current position, she worked as a Customer Success Executive at Turtl for four months in 2021.
Education and Expertise
Kezia Forster studied at the University of Birmingham, where she earned a Bachelor's degree in Classical Literature and Civilisation from 2013 to 2016. She specializes in utilizing deep reader insights for strategic content personalization, applying her academic background to enhance digital engagement strategies.
Background
Before joining Turtl, Kezia Forster held several positions in customer success and account management. She worked at Convertr as a Customer Success Manager for seven months in 2020 to 2021. Prior to that, she was a Junior Account Manager at HeadBox for eight months in 2018, and later served as an Account Manager at HeadBox for nine months from 2019 to 2020. Her career also includes a role as a New Business Developer at First Payroll Services from 2017 to 2018, followed by an Account Manager position there for eight months in 2018.
Career Progression
Kezia Forster's career has progressed through various roles in customer success and account management. Starting as a New Business Developer at First Payroll Services, she transitioned to account management roles and then to customer success positions at Convertr and Turtl. Her experience reflects a strong focus on enhancing client relationships and driving engagement through strategic insights.