Deven Collins
About Deven Collins
Deven Collins is an AV Help Desk Manager with approximately 14 years of experience in technical and management roles. He has worked in various positions across multiple industries, demonstrating adaptability and a commitment to effective communication.
Current Role at TuSimple
Deven Collins serves as the AV Help Desk Manager at TuSimple, a position he has held since 2019. In this role, he oversees the help desk operations, ensuring efficient support for users and addressing technical issues. His responsibilities include managing a team, implementing processes for improved service delivery, and maintaining high standards of customer support.
Previous Experience in Technical Support
Before joining TuSimple, Deven Collins accumulated diverse experience in technical support roles. He worked as a Tier 2 Technician at Learning A-Z for four months in 2017, and as a Help Desk professional at ASARCO for five months from 2016 to 2017. His role at Intuit as a Major Incident Manager from 2017 to 2019 further solidified his expertise in managing technical incidents and ensuring timely resolutions.
Education and Technical Skills
Deven Collins studied at Pima Community College, where he achieved a degree in Network and System Administration/Administrator from 2008 to 2009. This educational background provided him with foundational knowledge in network systems and administration, which he has built upon throughout his career in various technical roles.
Career Adaptability and Management Skills
Deven Collins has demonstrated adaptability by managing help desk operations across different industries. His ability to transition into new sectors showcases his versatility and willingness to embrace change. With approximately 14 years of experience, he has cultivated both technical and management skills, contributing to his effectiveness in leadership roles.
Commitment to Professional Development
Deven Collins emphasizes continuous improvement in his professional abilities. He actively seeks opportunities for personal and professional development, which reflects his proactive approach to enhancing his skills and knowledge in the field of technical support and management.