Leanne Buckley
About Leanne Buckley
Leanne Buckley serves as the Head of Customer Success at Twine, where she has worked since 2022. She holds a BA (Hons) in Graphic Design from The Manchester Metropolitan University and has extensive experience in client success and team management.
Current Role at Twine
Leanne Buckley serves as the Head of Customer Success at Twine, a position she has held since 2022. In this role, she is responsible for overseeing client management, customer support, new business sales, and project management. Buckley has played a significant role in enhancing customer satisfaction and success, contributing to the overall growth of the company.
Previous Experience at Twine
Before her current role, Buckley worked at Twine as a Client Projects and Operations Manager from 2020 to 2022. In this capacity, she focused on ensuring high-quality matches between freelancers and clients, contributing to the growth of Twine's network of over 300,000 creative professionals. She also held the position of Client Success for a brief period in 2020.
Professional Background
Leanne Buckley has a diverse professional background, including experience as a Branch Manager at HSS Hire from 2017 to 2019 and as a Sales Consultant from 2016 to 2017. She also worked as a Digital Demand Executive at Weaveability Ltd from 2019 to 2020. Her early career included a role as a Publishing Intern at Nuttersons in 2015.
Education and Qualifications
Buckley studied at The Manchester Metropolitan University, where she earned a BA (Hons) in Graphic Design from 2012 to 2015. She also completed a Foundation Diploma in Art and Design at the same institution from 2011 to 2012. Prior to her university education, she achieved A Levels at Holy Cross Sixth Form College and GCSEs at The Elton High School.
Key Contributions and Initiatives
In her role at Twine, Buckley played a key role in the launch of Twine Enterprise, a product aimed at helping agencies efficiently find quality freelancers. Her leadership in managing a team focused on customer success has been instrumental in enhancing client satisfaction and operational efficiency.