Aaron Griffin
About Aaron Griffin
Aaron Griffin is a Technical Support Engineering Manager with extensive experience in technical support and engineering roles across various companies. He has a background in developing analytic reports and enhancing processes to improve performance and user experience.
Current Role at Twingate
Aaron Griffin serves as the Technical Support Engineering Manager at Twingate, a position he has held since 2022. In this role, he leads teams to achieve organizational goals through effective group development. His responsibilities include overseeing technical support operations and ensuring high-quality service delivery. He focuses on compiling and improving processes to drive performance and enhance user experience.
Previous Experience at VMware
Aaron Griffin worked at VMware from 2017 to 2021, where he held multiple positions including Technical Support Engineer and Sr. Technical Support Engineer in the Emerging Products and Solutions Group. His tenure at VMware lasted for a total of four years, during which he contributed to technical support initiatives and developed solutions for various products.
Background in Technical Support
Prior to his current role, Aaron Griffin gained extensive experience in technical support at various companies. He worked at Zayo Group as a Cloud Technical Support Administrator and Cloud Systems Engineer from 2014 to 2017. He also held positions at Truckstop.com as Tier 3 Technical Support and Network Administrator from 2012 to 2014. His diverse background has equipped him with a strong foundation in technical support and customer service.
Education and Qualifications
Aaron Griffin completed his high school education at Payette High School, earning his diploma from 2004 to 2008. He then pursued higher education at The College of Idaho, where he studied Business Administration and obtained his Bachelor's Degree from 2008 to 2012. His educational background supports his technical expertise and management capabilities.
Analytical Skills and Reporting
In his roles, Aaron Griffin has developed analytic reports and dashboards from metric data intake to enhance observability. This skill set allows him to analyze performance metrics and drive improvements in technical support processes, contributing to better service delivery and user experience.