Jackie Mc Clatchy
About Jackie Mc Clatchy
Jackie McClatchy is an Onboarding Program Manager with a diverse background in customer success and onboarding roles across various organizations. She has worked at Twingate, Breakthrough, and Newport Academy, and holds a Bachelor's degree in Sociology and Anthropology from Saint Michael's College.
Current Role as Onboarding Program Manager
Jackie Mc Clatchy serves as the Onboarding Program Manager at Twingate, a position held since 2023. In this role, she is responsible for overseeing the onboarding processes for new clients and ensuring a smooth transition into the company's services. Her experience in customer success and project management contributes to her effectiveness in this position.
Previous Experience at Twingate
Prior to her current role, Jackie Mc Clatchy worked at Twingate in various capacities. She served as a Customer Success Manager from 2022 to 2023, where she focused on enhancing client satisfaction and retention. Additionally, she worked as an Onboarding Project Manager for a brief period in 2023, managing onboarding projects for new clients.
Professional Background
Jackie Mc Clatchy has a diverse professional background. She worked at Global Expeditions Group as a Group Lead in 2018 for two months. From 2018 to 2022, she held the position of CSM and Onboarding Program Manager at Breakthrough, where she managed customer success initiatives. Earlier in her career, she was a Client Care Coordinator at Newport Academy in 2015 for nine months and provided in-home support at Spectrum Care Trust Board in Auckland, New Zealand, from 2017 to 2018.
Educational Background
Jackie Mc Clatchy earned a Bachelor's degree in Sociology and Anthropology from Saint Michael's College, completing her studies from 2008 to 2011. This educational background provides her with insights into human behavior and social dynamics, which are valuable in her roles in customer success and onboarding.