Jacqueline Mc Clatchy
About Jacqueline Mc Clatchy
Jacqueline McClatchy is a Customer Success Manager at Twingate, where she has worked since 2022. She has a diverse background in customer success, marketing, and administrative roles across various organizations.
Work at Twingate
Jacqueline Mc Clatchy has been serving as a Customer Success Manager at Twingate since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Twingate's services. Her responsibilities include managing customer relationships, addressing inquiries, and providing support to optimize user experience.
Previous Experience in Customer Success
Prior to her current position, Jacqueline worked as a Customer Success Manager at Breakthrough Physical Therapy Marketing from 2018 to 2022. In this capacity, she developed strategies to improve customer engagement and retention. Her experience in this role contributed to her expertise in managing client relationships and delivering tailored solutions.
Administrative and Marketing Roles
Jacqueline's career includes a role as an Administrative and Marketing Assistant at PTNJ Physical Therapy in 2018, where she supported marketing initiatives and administrative tasks for eight months. Additionally, she served as a Client Care Coordinator at Newport Academy in 2015, where she coordinated care for clients, enhancing her skills in customer service and support.
Educational Background
Jacqueline earned her Bachelor's degree in Sociology and Anthropology from Saint Michael's College, where she studied from 2008 to 2011. This educational background provided her with a solid foundation in understanding social dynamics and human behavior, which is beneficial in her customer-focused roles.
International Experience
Jacqueline has international work experience, having served as an In-Home Support worker at Spectrum Care Trust Board in Auckland, New Zealand, for four months in 2017-2018. This role involved providing support to individuals in their homes, contributing to her understanding of diverse client needs and care approaches.