Libby Gibson
About Libby Gibson
Libby Gibson is a Manager of Customer Success at Twingate, where she has worked since 2021. She holds a degree in Geography from Dartmouth College and has previous experience in customer success and market research.
Work at Twingate
Libby Gibson has been with Twingate since 2021, initially serving as Customer Success Lead. In 2022, she transitioned to the role of Manager, Customer Success. Her responsibilities include overseeing customer success initiatives and ensuring client satisfaction within the New York City Metropolitan Area. Her tenure at Twingate has spanned over three years, during which she has contributed to enhancing customer engagement and support.
Education and Expertise
Libby Gibson studied at Dartmouth College from 2014 to 2018, where she earned a degree in Geography. This educational background has provided her with analytical skills and a strong understanding of market dynamics, which she applies in her professional roles. Her expertise lies in customer success management, where she has developed strategies to improve client relationships and drive customer satisfaction.
Background
Prior to her role at Twingate, Libby Gibson worked at Darktrace, where she held multiple positions including Customer Success Manager and Sales Team Lead from 2019 to 2021. She gained valuable experience in customer success management and team leadership during her time there. Earlier in her career, she completed internships at HawkPartners and Schuman Cheese, focusing on market research and business strategy.
Professional Experience at Darktrace
Libby Gibson's experience at Darktrace included roles as Customer Success Manager and Team Lead from 2020 to 2021, as well as Sales Team Lead from 2019 to 2020. In these positions, she was responsible for managing customer relationships and leading sales initiatives. Her work contributed to the company's customer success strategies and sales performance in the New York City area.
Internship Experience
Libby Gibson has completed internships that provided foundational experience in market research and business strategy. In 2016, she interned at HawkPartners as a Market Research Consulting Intern for two months. In 2017, she worked at Schuman Cheese as a Business Strategy and Innovation Intern for two months. These roles helped her develop skills relevant to her later positions in customer success.