Alex Nay
About Alex Nay
Alex Nay serves as a Case Aide at the U.S. Committee for Refugees and Immigrants in the Raleigh-Durham area, where he has worked since 2009. He has a background in information systems and multimedia, along with experience in technical support and troubleshooting.
Work at U.S. Committee for Refugees and Immigrants
Alex Nay has been employed as a Case Aide at the U.S. Committee for Refugees and Immigrants (USCRI) since 2009, accumulating 15 years of experience in this role. Based in the Raleigh-Durham, North Carolina area, Nay is responsible for providing technical support and troubleshooting for both Macintosh and Windows systems. This includes using Adobe Creative Suite and assisting colleagues with software efficiency. Nay also initializes and configures hardware and software for multiple workstations at the USCRI office, ensuring operational readiness.
Education and Expertise
Alex Nay studied at Wake Technical Community College, where he earned an Associate in Applied Science (AAS) in Internet Technologies from 2002 to 2004. He furthered his education by obtaining another AAS in Computer Information Systems from 2004 to 2006. Additionally, Nay achieved a Certificate in Information Systems: Web Services in 2004. This educational background provides a foundation for his technical support role at USCRI.
Previous Work Experience
Before joining USCRI, Alex Nay worked at Burlington Coat Factory as a Sales Associate from 1998 to 2002 for four years in the Raleigh-Durham area. He also briefly held a position as a Hardware Connector at BTC Electronic Components, Inc. in 1996 for two months. These roles contributed to his customer service skills and technical knowledge.
Technical Support and Services
In his role at USCRI, Alex Nay provides various technical support services, including remote assistance via telephone and email to resolve technical issues. He is responsible for meeting support services, which involve setting up presentations and conferences. Nay's expertise extends to troubleshooting and enhancing software usage efficiency for colleagues, demonstrating his commitment to improving workplace productivity.
Background in Multimedia and Photography
Alex Nay possesses an extensive background in multimedia and photography, which supports his work with community organizations. This experience enhances his technical skills and allows him to contribute effectively to projects that require visual and multimedia elements.