Amalia Rosa
About Amalia Rosa
Amalia Rosa is a Business Analyst currently employed at Uassist.me in Miami Beach, Florida, where she has worked since 2015. She has a diverse background in customer service and data analysis, having previously held positions at Teleperformance, Telus International, and Sykes.
Work at Uassist.ME
Amalia Rosa has been employed at Uassist.me as a Business Analyst since 2015. In this role, she is responsible for analyzing business processes and providing insights to improve operational efficiency. Her tenure at Uassist.me spans over nine years, during which she has contributed to various projects aimed at enhancing client services and internal workflows.
Previous Experience in Customer Service and Data Analysis
Prior to her role at Uassist.me, Amalia Rosa worked at Teleperformance as a Customer Service Representative from 2009 to 2011 in Paris, Île-de-France, France. She then transitioned to Telus International, where she served as a Data Analyst from 2011 to 2015 in Vancouver, British Columbia, Canada. Additionally, she worked as a Technical Support Specialist at Sykes from 2006 to 2008 in Tampa, Florida, United States. These positions provided her with a solid foundation in customer service and data analysis.
Education and Expertise
Amalia Rosa is pursuing a Bachelor’s degree in Business Administration and Management at Universidad Dr. José Matías Delgado, with an expected completion in 2018. Her educational background complements her professional experience, equipping her with the necessary skills and knowledge to excel in her role as a Business Analyst.
Background in Technical Support
Amalia Rosa's career began in the technical support field, where she worked as a Technical Support Specialist at Sykes from 2006 to 2008 in Tampa, Florida. This early experience in technical support laid the groundwork for her subsequent roles in customer service and data analysis, enhancing her problem-solving abilities and technical knowledge.