Alejandro Soler
About Alejandro Soler
Alejandro Soler is the Team Lead for Customer Operations at Uberall, where he has worked since 2020. He has extensive experience in customer operations and project management, having held various roles in companies such as Paysafe Group and ChannelAdvisor.
Current Role at Uberall
Alejandro Soler serves as the Team Lead for Customer Operations at Uberall, a position he has held since 2020. In this role, he acts as a representative of the Customer Operations department, focusing on the deployment of new modules, products, and processes. He is responsible for managing conflicts and escalations, mediating between internal and external parties to ensure effective communication and resolution.
Previous Experience at Uberall
Before his current role, Alejandro worked at Uberall as a Senior Customer Operations Manager from 2018 to 2020. During this time, he contributed to enhancing customer service operations and improving overall client satisfaction. His experience at Uberall laid the foundation for his current leadership position.
Professional Background in Customer Operations
Alejandro has a diverse professional background in customer operations and project management. He worked at Paysafe Group in various roles, including eCommerce Incident & Task Manager and Professional Services Manager. His tenure at ChannelAdvisor as an Implementation Consultant and Campaign Manager further solidified his expertise in customer operations and project execution.
Educational Qualifications
Alejandro holds a Diplom in Production Engineering from Universidad Simón Bolívar, where he studied Process Optimization, Strategic Management, Quality Management, and Cost Reduction. He also achieved a Hochschulzertifikat in Project Management from Europäische Fernhochschule Hamburg in 2019. Additionally, he participated as an exchange student at Universität Stuttgart, further enhancing his project management skills.
Voluntary Work and Creative Engagement
In addition to his professional endeavors, Alejandro engages in voluntary work and creative activities, including film production, photography, and painting. These activities contribute to his understanding of human systems and showcase his commitment to personal development and community involvement.