Heather Hahn
About Heather Hahn
Heather Hahn is a Senior Customer Operations Manager at Uberall, with extensive experience in client onboarding and support from her previous roles at eKomi - The Feedback Company. She holds a BA in History and an MA in Chinese Studies, and has developed expertise in process creation and implementation throughout her career.
Work at Uberall
Heather Hahn has been serving as the Senior Customer Operations Manager at Uberall since 2019. In this role, she utilizes her expertise in process creation and implementation to enhance customer operations. Her responsibilities include managing customer relationships and ensuring the effective delivery of services. Her experience in the internet and software industry aligns with the fast-paced environment at Uberall.
Previous Experience at eKomi
Prior to her current position, Heather Hahn worked at eKomi - The Feedback Company in various roles from 2015 to 2019. She began as a Customer Care Agent in Technical Support, then advanced to Head of Client Onboarding and Support. Her tenure at eKomi included significant responsibilities in account management and client onboarding, showcasing her capabilities in customer service and support.
Educational Background
Heather Hahn holds a Bachelor of Arts in History from the University of North Texas, where she studied from 2004 to 2008. She further pursued her education in Chinese Studies, earning a Master’s degree from the School of Oriental and African Studies, University of London, from 2011 to 2012. Additionally, she studied Mandarin at National Taiwan Normal University and participated in the Mandarin Studies Program at National Chengchi University.
Skills and Expertise
Heather Hahn possesses a strong skill set that includes expertise in process creation and implementation, which is essential for her role in customer operations. She is proficient in Adobe Photoshop, indicating a blend of technical and creative skills. Her detailed perfectionist approach contributes to her effectiveness in project management and leadership roles, allowing her to thrive in dynamic environments.
Early Career Experience
Before her roles at eKomi, Heather Hahn gained diverse experience in various positions. She worked as a Tier 3 Local Staff at SportsMark Management Group for two months in 2012 and as a Production Manager at Awakened Heart Productions for one month in 2014. Additionally, she held positions at Educational Testing Service (ETS) as an Assessment Process Specialist and Test Creation Administrator from 2012 to 2014.