Joel Alob
About Joel Alob
Joel Alob is a Client Support Engineer at MomentFeed, where he has worked since 2020. He has a background in Information Technology and has held various roles at QUALFON PHILIPPINES, INC., contributing to technical support and client relations.
Work at MomentFeed
Joel Alob has been employed at MomentFeed as a Client Support Engineer since 2020. In this role, he serves as a platform expert, providing support to both internal teams and the client base. He acts as a liaison between clients and MomentFeed's support and product/engineering teams, addressing technical issues and managing escalations. Additionally, he is responsible for drafting support articles and materials aimed at enabling client self-service.
Previous Experience at Qualfon Philippines, Inc.
Prior to his current position, Joel Alob worked at Qualfon Philippines, Inc. in various roles from 2014 to 2020. He served as a Service Desk Analyst for four years, followed by a year as a Production Web Application Support for Tracfone Wireless Inc. He also worked as part of the Cebu Development Team, providing Jacada support for Tracfone from 2019 to 2020. His experience at Qualfon has contributed to his technical expertise and client support skills.
Education and Expertise
Joel Alob holds a Bachelor of Science degree in Information Technology from CIT University, where he studied from 2006 to 2010. He furthered his education by completing a Microdegree course in IT with a focus on Cybersecurity from Edevate University through online studies from 2017 to 2018. This educational background supports his technical skills and knowledge in client support and application management.