Jose G.
About Jose G.
Jose G. is an Ops Engineer with extensive experience in technical support and application engineering. He has worked at Uberall since 2018, contributing to the development of their hybrid customer experience platform and optimizing various modules to enhance customer engagement.
Work at Uberall
Jose G. has been with Uberall since 2018, where he currently holds multiple roles including Senior Technical Support Engineer, Lead - Technical Support Engineer, and Ops Engineer. His responsibilities include ensuring the platform delivers a high-quality experience for customers by integrating essential features from the outset. He has played a significant role in the development of Uberall's hybrid customer experience platform, which enhances the customer journey from online discovery to repeat purchase. Additionally, he manages and optimizes various platform modules such as Listings, Reviews, Locator + Local Pages, and Analytics and Insights to improve business visibility and customer engagement.
Previous Experience
Before joining Uberall, Jose G. worked at TouchCommerce from 2009 to 2017 in various roles. He started as a Sales Chat Agent and Team Mentor, then transitioned to an Interactive Script Writer, and finally served as an Application Support Engineer. His experience at Nuance Communications as an Application Support Engineer lasted for one year, from 2017 to 2018. This diverse background in technical support and customer engagement has contributed to his current expertise in operations engineering.
Education and Expertise
Jose G. studied at General Assembly, where he completed a program in Data Science with a focus on Machine Learning in 2019. This educational background has equipped him with the necessary skills to analyze data and implement machine learning techniques, enhancing his capabilities in technical support and operations engineering.
Technical Skills and Contributions
In his role at Uberall, Jose G. has contributed to the development of key features that enhance customer experience. His work includes integrating essential platform functionalities and optimizing modules for better business visibility. His focus on avoiding unnecessary sales and pricing tactics reflects his commitment to delivering value to customers.