Joseph "Alex" Butler
About Joseph "Alex" Butler
Joseph 'Alex' Butler is an Enterprise Customer Success Manager at Uberall, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Caboodle AI, Protenus, and Amazon.
Work at Uberall
Joseph 'Alex' Butler serves as an Enterprise Customer Success Manager at Uberall since 2023. In this role, he focuses on enhancing customer satisfaction and retention for enterprise clients. His responsibilities include developing customer success strategies and ensuring clients derive maximum value from Uberall's services. The position is remote, allowing him to engage with clients across various locations.
Previous Experience in Customer Success
Before joining Uberall, Butler held several positions in customer success. He worked at Caboodle AI as a Customer Success Manager from 2018 to 2020, where he contributed to client engagement strategies. He also served as a Customer Success Manager at Protenus from 2021 to 2022 and at Goodzer Inc. from 2016 to 2018. His experience includes building relationships with customers and implementing best practices in customer success programs.
Background in Technical Support and Client Services
Butler has a diverse background in technical support and client services. He began his career at Apple Retail as a Specialist in 2010 and later worked at Amazon as a Tech Support Associate in 2013. His role at CPA Global as a Client Services Specialist from 2014 to 2016 further developed his skills in client engagement. Additionally, he worked at Binary Fountain™ as an Account Director from 2020 to 2021.
Educational Qualifications
Butler earned a Bachelor's degree in Entrepreneurship/Entrepreneurial Studies from the University of Minnesota Crookston. His educational background provides him with a solid foundation in business principles, which he applies in his professional roles, particularly in customer success and client management.
Skills and Expertise
Butler possesses expertise in various areas critical to customer success, including client retention, quarterly business reviews, and risk management. He has demonstrated the ability to structure new customer success programs and train new hires. His talent for understanding new industries and leveraging technology platforms enhances his effectiveness as a trusted advisor to clients.