Karina Radvan
About Karina Radvan
Karina Radvan is the Director of Customer Success Enterprise at Uberall, with a background in customer success and market research at Market Logic Software. She emphasizes leadership through empathy and trust and has experience in change management and strategic organizational initiatives.
Current Role at Uberall
Karina Radvan serves as the Director of Customer Success Enterprise at Uberall since 2021. In this role, she focuses on enhancing customer satisfaction and retention through strategic initiatives. Her responsibilities include implementing growth strategies and best practices tailored to enterprise clients. She leads efforts to ensure that customer needs are met effectively, fostering long-term relationships and trust.
Previous Experience at Market Logic Software
Karina Radvan has extensive experience at Market Logic Software, where she held multiple roles from 2012 to 2021. She started as a Market Research Analyst and progressed to positions such as Implementation Consultant Associate, Presales Associate, Senior Consultant, Associate Director, and Director of Customer Success. Throughout her tenure, she introduced change management programs and acted as the voice of the customer for flagship clients, contributing to the company's growth in the SaaS B2B consulting sector.
Education and Academic Background
Karina Radvan earned her Bachelor’s Degree in International Business and Social Sciences from Rhine-Waal University. During her time at the university, she also served as a Student Tutor, providing academic support to fellow students. Her educational background has equipped her with a solid foundation in business principles and social sciences, which she applies in her professional roles.
Leadership Philosophy and Approach
Karina Radvan emphasizes the importance of empathy and trust in her leadership style. She believes that these qualities are essential for fostering continuous growth and development within teams. By prioritizing a supportive work environment, she aims to build strong relationships with her colleagues and clients, which contributes to successful outcomes in customer success initiatives.
Personal Interests and Hobbies
Outside of her professional commitments, Karina Radvan enjoys abstract painting and reading. These interests reflect her creative side and commitment to personal development. Engaging in artistic pursuits allows her to express herself and find balance in her life, complementing her professional endeavors.