Laurence Capdeville
About Laurence Capdeville
Laurence Capdeville serves as the VP of Global Customer Success & Account Management at Uberall, a position he has held since 2022. With extensive experience in customer success and account management across various companies, he combines strong analytical skills with a customer-centric approach.
Work at Uberall
Laurence Capdeville currently serves as the Vice President of Global Customer Success & Account Management at Uberall. He has held this position since 2022, contributing to the company's customer success initiatives for two years. Prior to this role, he worked at Uberall as the Vice President of Customer Success from 2021 to 2022, where he focused on enhancing customer relationships and satisfaction.
Previous Experience in Customer Success
Before joining Uberall, Laurence Capdeville was the Global Head of Customer Success & Support at Via from 2019 to 2020. His role involved overseeing customer support operations and ensuring client satisfaction in the London office. Additionally, he held various positions at AppNexus, including Director of Product Solutions & Professional Services from 2017 to 2019 and Senior Manager of Solution Engineering EMEA from 2015 to 2017.
Background in Finance and Product Structuring
Laurence Capdeville has a background in finance, having worked at Citi as Vice President of Multi-asset Structuring from 2006 to 2012. This role involved product development and structuring in the financial services sector while based in London. His experience in finance complements his customer success expertise, allowing him to approach client needs from a multifaceted perspective.
Education and Expertise
Laurence Capdeville holds multiple degrees in mathematics and business. He studied Mathematics at Universidad Autónoma de Madrid, earning a Bachelor of Applied Science. He also obtained a Master's degree in Mathematics from Université Paris Dauphine - PSL and a Master's degree in Business Administration and Management from ESCP Business School. His educational background supports his analytical approach and customer-centric mindset.
Skills and Language Proficiency
Laurence Capdeville possesses strong analytical skills and has a proven ability to scale client-facing teams globally. He has expertise in designing go-to-market strategies that drive business growth. Additionally, he is fluent in both Spanish and French, which enhances his ability to communicate effectively in diverse markets.