Carolina Espinosa
About Carolina Espinosa
Carolina Espinosa is a Customer Success Senior Key Account Manager at UBITS in Bogota, where she has worked since 2021. She specializes in the growth and expansion of key accounts and the development of customer retention strategies.
Work at UBITS
Carolina Espinosa has been employed at UBITS since 2021, serving as a Customer Success - Senior Key Account Manager. In this role, she is responsible for the growth and expansion of key accounts, focusing on enhancing client satisfaction and loyalty. Her work involves developing and implementing customer retention and reactivation strategies to meet the needs of high-value clients. Espinosa's position is based in Bogota, where she has contributed to the company's customer success initiatives for three years.
Previous Experience at GS1 Colombia
Before joining UBITS, Carolina Espinosa worked at GS1 Colombia as a Consultora de Ejecucion from 2004 to 2006. During her two years in this role, she gained experience in consulting and execution, which contributed to her expertise in customer service and account management. This position laid the groundwork for her later achievements in customer success.
Education and Expertise
Carolina Espinosa holds a degree in Industrial Engineering from Escuela Colombiana de Ingeniería 'Julio Garavito', where she studied from 1996 to 2002. Additionally, she completed a Diplomado en Comercio Internacional at CESA CENI INCOLDA in 2006, which lasted for 11 months. Her educational background provides her with a strong foundation in engineering principles and international trade, enhancing her capabilities in customer success management.
Customer Retention Strategies
In her current role at UBITS, Carolina Espinosa develops and implements strategies aimed at customer retention and reactivation. These strategies are designed to enhance client satisfaction and loyalty, ensuring that the needs and requirements of key clients are effectively addressed. Her focus on high-value customer service is a critical aspect of her responsibilities.