Mariana Bonilla Scarpetta
About Mariana Bonilla Scarpetta
Mariana Bonilla Scarpetta serves as the VP of Customer Success at Ubits, where she leverages her extensive experience in human resources and account management to enhance client relationships and drive organizational success.
Current Role at Ubits
Mariana Bonilla Scarpetta serves as the VP of Customer Success at Ubits, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Ubits' offerings. Her leadership is instrumental in driving customer engagement and retention strategies, which are crucial for the company's growth in the competitive landscape of online learning.
Previous Experience at Coca-Cola FEMSA
Mariana Bonilla Scarpetta worked at Coca-Cola FEMSA from 2011 to 2015, holding two significant positions. Initially, she served as a Human Resources Senior Executive for two years in Bogotá D.C. Area, Colombia, where she contributed to HR programs aimed at talent acquisition and retention. Following this role, she transitioned to the position of Senior Key Account Manager, also for two years, where she managed key accounts within the consumer goods sector.
Educational Background
Mariana Bonilla Scarpetta has a solid educational foundation. She earned her degree in Psychology from Universidad de Los Andes, completing her studies from 2007 to 2011. She further advanced her education by obtaining a Master of Business Administration (M.B.A.) from IE Business School in 2016. Additionally, she completed a course in Strategy Execution at Harvard Business School Online in 2021, enhancing her strategic management skills.
Experience in Human Resources Consulting
Mariana Bonilla Scarpetta has extensive experience in human resources consulting. She worked as an HR Consultant at PeopleMatters from 2018 to 2020 in Madrid Area, Spain. Prior to that, she served as a Human Resources Consultant at Marsh & McLennan Companies for nearly a year in Bogotá D.C. Area, Colombia. In these roles, she focused on developing HR strategies and processes that align with organizational goals.
Skills and Professional Focus
Mariana Bonilla Scarpetta possesses strong skills in negotiation and account management, particularly within the consumer goods sector. She demonstrates a consumer-focused approach and is results-oriented in her professional endeavors. Her commitment to teamwork and continuous learning enables her to add value to global corporations through effective human resources processes.