Amir Biqkaj
About Amir Biqkaj
Amir Biqkaj serves as the Head of Swiss End User Experience Techpoint Services at UBS, a position he has held since 2022. He has extensive experience in IT support and management, having worked for various companies including Lombard Odier Group and Sunrise Communications AG over a career spanning more than two decades.
Current Role at UBS
Amir Biqkaj serves as the Head of Swiss End User Experience Techpoint Services at UBS. He has held this position since 2022, overseeing the end-user experience for technology services in Switzerland. His role involves managing and enhancing the technology support provided to users, ensuring efficient operations and high service quality.
Previous Experience at UBS
Before his current role, Amir Biqkaj worked at UBS as an Information Technology End User Experience professional from 2020 to 2022. During this time, he focused on improving the overall user experience related to IT services, contributing to the organization's commitment to customer satisfaction and operational efficiency.
Career at Lombard Odier Group
Amir Biqkaj spent 14 years at Lombard Odier Group, where he worked as an IT-Support Specialist and local manager from 2005 to 2019. His responsibilities included providing IT support and managing local operations, which contributed to the smooth functioning of technology services within the organization.
Educational Background
Amir Biqkaj has a diverse educational background in information technology and business informatics. He studied at ZHAW Zurich University of Applied Sciences, where he earned a Master's degree in Business Informatics. Additionally, he studied at IFA, achieving a degree in Wirtschaftsinformatik from 2012 to 2015, and at TBZ Technische Berufsschule Zürich, where he obtained a FERA Elektroniker qualification in Elektrotechnik und Elektronik from 1991 to 1995.
Early Career and Other Roles
Amir Biqkaj's early career includes various roles in IT support and management. He worked at Sunrise Communications AG as an Information Technology Support Specialist from 1998 to 2004 and at upc cablecom as a Technician from 1996 to 1998. He also served as Head IT at Econophone Inc for one year from 2004 to 2005, gaining extensive experience in the technology sector.