Benro Patricio
About Benro Patricio
Benro Patricio serves as the Associate Director and Global Head of Treasury IT Production Support, leading APAC Production Services. With over 13 years of experience in the financial industry, he specializes in ITIL Service Delivery frameworks and has significantly improved operational efficiency through various initiatives.
Work at UBS
Benro Patricio holds the position of Associate Director and Global Head of Treasury IT Production Support at UBS. He leads the APAC Production Services team, focusing on enhancing service delivery within the Treasury IT sector. His role involves overseeing the implementation of ITIL Service Delivery frameworks to reduce high severity production incidents, ensuring operational stability and efficiency.
Education and Expertise
Benro Patricio has over 13 years of experience in the financial industry, with a specialization in ITIL Service Delivery frameworks. His expertise encompasses managing production support services and implementing best practices across various IT sectors. He has developed advanced Service Delivery Dashboards using Tableau, which aids in effective risk management and incident tracking.
Background
Throughout his career, Benro Patricio has served as the single point of contact for Treasury IT during LEAN WAVE activities. He has facilitated the sharing and implementation of best practices across all business IT sectors, demonstrating his commitment to operational excellence and collaboration within the organization.
Achievements
Benro Patricio initiated and led the formation of a Production Support Analyst team within Treasury IT APAC. This initiative transformed IT personnel with no prior support or financial services experience into a trusted business support team. He also played a pivotal role in the LEAN Transformation of the Investment Bank IT, contributing to significant process improvements and operational efficiency.