Carmen B.
About Carmen B.
Carmen B. is a Digital Client Manager Multichannel at UBS, where she has worked since 2022. She has a background in health and social studies and extensive experience in client management and travel consulting.
Work at UBS
Carmen B. currently serves as a Digital Client Manager Multichannel at UBS, a position she has held since 2022 in Altstetten. Her role focuses on managing digital client interactions across various channels. Prior to this, she worked as a Privatkundenberaterin for four months in Rapperswil, St Gallen, from 2020 to 2021. She also held the position of Digital Client Manager Multichannel at UBS from 2021 to 2022, where she continued to develop her expertise in digital client management. Additionally, Carmen worked as a Service Line Advisor in the Contact Center Switzerland from 2019 to 2020, further enhancing her skills in client service and support.
Education and Expertise
Carmen B. studied at Juventus Schulen Zürich, where she focused on Gesundheit & Soziales, achieving a BMS from 2021 to 2022. Prior to this, she attended KV Business School Zürich, where she studied Travel and earned an EFZ from 2015 to 2018. Her educational background provides her with a solid foundation in both social sciences and business, which supports her roles in client management and service.
Background in Travel Industry
Carmen B. has significant experience in the travel industry, having worked at Hotelplan Suisse as a Reiseberaterin from 2015 to 2018. She specialized in travel consulting, providing clients with tailored travel solutions. Following this role, she transitioned to a position as Reiseberaterin Kreuzfahrten at Hotelplan Suisse from 2018 to 2019, where she focused specifically on cruise travel. This background in travel has contributed to her client management skills and understanding of customer needs.