Charlotte Bickerstaff
About Charlotte Bickerstaff
Charlotte Bickerstaff serves as the IB Ops Tech - DigiOps Delivery Lead at UBS, a position she has held since 2021. With extensive experience in technology and operations across various roles at UBS and Deutsche Bank, she has developed expertise in strategy implementation and operational risk remediation.
Current Role at UBS
Charlotte Bickerstaff currently serves as the IB Ops Tech - DigiOps Delivery Lead at UBS, a position she has held since 2021. In this role, she is responsible for overseeing digital operations and technology delivery within the Investment Bank. Her experience in this capacity includes managing various projects aimed at enhancing operational efficiency and implementing innovative solutions.
Previous Experience at Deutsche Bank
Before joining UBS, Charlotte worked at Deutsche Bank from 2019 to 2021. She held the position of Director, serving as the CB Tech - Payments Transformation Program Manager for one year and the CIB Tech - Client Lifecycle Management Transformation Program Manager for another year. Her roles focused on transforming payment processes and improving client lifecycle management, contributing to the bank's operational advancements.
Educational Background
Charlotte Bickerstaff studied at King's College London, where she earned a Bachelor of Arts degree in War Studies from 2004 to 2007. This educational background provided her with analytical skills and a comprehensive understanding of strategic issues, which she has applied throughout her career in the financial services sector.
Career Progression at UBS
Charlotte has had a significant career at UBS, with various roles since 2014. She served as the Internal End-to-End Transformation Project Manager and later as the EMEA Securities Middle Office & Settlements Change Manager. Additionally, she was involved in the IB Client Lifecycle Management as the Client Data Program Manager and led the IB Tech Operational Risk Remediation Program. Her diverse roles demonstrate her expertise in operational risk and transformation initiatives.
Expertise and Skills
Charlotte possesses expertise in Technology COO roles, Ops & IT Risk Remediation, and has a strong background in business development and brand management. She has experience conducting vendor reviews, strategy implementation, and transformation delivery. Her skills also extend to training and graduate recruitment initiatives, showcasing her multifaceted capabilities in the financial services industry.