Damian Kowalski
About Damian Kowalski
Damian Kowalski is an Authorized Officer and Service Delivery Team Lead at UBS, where he supervises the Client Data Maintenance Team and provides expertise in process improvement. He has a background in data and document management, with previous roles at UBS and a solid educational foundation in engineering and security.
Current Role at UBS
Damian Kowalski currently serves as an Authorized Officer - Service Delivery Team Lead at UBS, a position he has held since 2020. In this role, he supervises the Client Data Maintenance Team, focusing on work allocation and ensuring the fulfillment of key performance indicators (KPIs) and service level agreements (SLAs). He is responsible for mentoring and coaching direct reports to maintain team motivation and effectiveness. Additionally, he conducts job interviews and participates in the hiring process for new employees.
Previous Experience at UBS
Damian Kowalski has a history of working at UBS in various roles. He served as an Authorized Officer - Data & Document Specialist for five months in 2020. Prior to that, he worked as a Data & Document Specialist from 2018 to 2020 for a duration of two years. His earlier experience at UBS includes a role as an AML/KYC Client Onboarding Specialist from 2017 to 2018, where he worked for eight months. Throughout these positions, he acted as a subject matter expert, providing support for ad hoc projects and identifying process gaps.
Education and Expertise
Damian Kowalski has a diverse educational background. He studied at The University of Western Australia, where he completed a Cambridge Course. He also holds a degree in Science in Mechanical Engineering and Aeronautics from Politechnika Rzeszowska im. Ignacego Łukasiewicza. Additionally, he studied at Wyższa Szkoła Informatyki i Zarządzania w Rzeszowie, earning a degree in Science in Internal/Domestic Security. This educational foundation supports his expertise in service delivery and team management.
Process Improvement Initiatives
In his current role, Damian Kowalski recommends and implements process improvements aimed at enhancing team efficiency. His focus on identifying process gaps and supporting ad hoc projects contributes to the overall effectiveness of the Service Delivery Team. By leveraging his expertise, he plays a key role in optimizing workflows and ensuring that the team meets its operational objectives.