Detra Garrett
About Detra Garrett
Detra Garrett is an Associate Director in AMRS Incident and Problem Management at UBS, with a diverse background in IT and incident management across several companies, including Revlon Inc. and Credit Suisse.
Current Role at UBS
Detra Garrett serves as the Associate Director in AMRS Incident and Problem Management at UBS. She has held this position since 2024, contributing to the management of incidents and problems within the organization. This role involves overseeing processes to ensure effective incident resolution and minimizing disruptions to services.
Experience at Credit Suisse
Detra Garrett has extensive experience at Credit Suisse, where she has held multiple roles. She has been the AVP Americas Regional Incident Management Lead since 2022 and has also served as the Incident Management Business Process Lead since 2017. Her previous positions include Knowledge Management SME and Global Service Desk - Offline Agent, showcasing her expertise in incident management and support services.
Previous Employment at Revlon Inc.
Detra Garrett worked at Revlon Inc. in various capacities from 2006 to 2009. She started as an Electronic Data Interchange Administrator for one month and then transitioned to a Support Center Analyst for three years. Additionally, she briefly served as a Global Messaging Administrator in 2009, gaining valuable experience in messaging and support operations.
Educational Background
Detra Garrett studied at Strayer University, where she earned a Bachelor of Science degree in Information Systems. Her studies took place from 2017 to 2019, equipping her with foundational knowledge and skills relevant to her career in technology and incident management.
Professional Experience at Duke University School of Law
Detra Garrett worked as an IT Analyst at Duke University School of Law from 2009 to 2012. In this role, she was responsible for providing IT support and solutions, contributing to the efficient operation of the law school's technology systems.