Diego Pipolo
About Diego Pipolo
Diego Pipolo is a Data and Document Specialist at UBS, where he has worked since 2020. He has a diverse background in customer service and logistics, with previous roles at SBB CFF FFS and Groupe Raiffeisen, and holds multiple certifications in commerce and logistics.
Work at UBS
Diego Pipolo has been employed at UBS as a Data and Document Specialist since 2020. In this role, he is co-responsible for quarterly quality controls in French and Italian, ensuring compliance and accuracy in documentation. He operates in a multilingual service environment, utilizing French, Italian, and English to facilitate communication and operations. Additionally, he is responsible for training new team members in the department, particularly in relation to the Adult and Child Protection Law. Pipolo also acts as a co-representative of his department as a CLS Change Agent, where he proposes modifications and improvements to techniques, processes, and work environments.
Previous Work Experience
Before joining UBS, Diego Pipolo held various positions in the transportation and customer service sectors. He worked at SBB CFF FFS in multiple roles, including Agent de train and Vendeur et conseiller clientèle, from 2015 to 2017. He also served as a Secrétaire entreprise and worked in administrative services and personnel planning. In 2019, he was employed at Groupe Raiffeisen as a Conseiller au Centre de Service Client in Lausanne. His early career included an apprenticeship in logistics at login formation professionnelle SA, where he gained practical experience and obtained his CFC.
Education and Expertise
Diego Pipolo has a solid educational background in business and logistics. He studied at Ecole Professionnelle Commerciale Nyon, where he achieved Maturité professionnelle économie et services. He also completed a CFC in Logisticien at ERACOM. His training included an apprenticeship in logistics and commerce, where he obtained his CFC employé de commerce. Additionally, he studied English at Bournemouth University, earning a Certificat d’Anglais. This diverse educational foundation supports his expertise in data management and customer service.
Professional Development Initiatives
At UBS, Diego Pipolo represents his department in the Team Culture Carrier initiative, which focuses on promoting workplace well-being. He is involved in organizing various activities aimed at enhancing employee engagement and morale. His role as a CLS Change Agent allows him to contribute to the continuous improvement of workplace processes and environments, reflecting his commitment to professional development and team collaboration.