Ghulam Pholby
About Ghulam Pholby
Ghulam Pholby is a Services Delivery Manager specializing in Virtual Workspace at UBS, where he has worked since 2018. He has extensive experience in project management and service delivery, having held various roles at Citi and UBS over the past 17 years.
Current Role at UBS
Ghulam Pholby currently serves as the Services Delivery Manager for Virtual Workspace at UBS, a position he has held since 2018. In this role, he is responsible for overseeing the delivery of virtual workspace services, ensuring that operations run smoothly and efficiently. His focus includes managing resources and improving service quality, contributing to the overall effectiveness of the organization.
Previous Experience at UBS
Prior to his current role, Ghulam Pholby held several positions at UBS. He worked as the Global Delivery Lead for the Virtual Desktop Program from 2015, and as the Windows 7 Operations Manager from 2012 to 2014. His experience at UBS has equipped him with skills in project management and service delivery, particularly in large-scale transitions and operations.
Experience at Citi
Ghulam Pholby worked at Citi from 2006 to 2011, where he held various roles including Service Delivery & Operations Lead and UK & EMEA Projects & Service Delivery Manager. His tenure at Citi involved managing service delivery operations and projects across the UK and EMEA regions, enhancing his expertise in project management and service improvement.
Project Management Expertise
Ghulam Pholby has extensive experience in managing large-scale remediation programs and project management. He has developed innovative strategies aimed at improving the quality and delivery of services. His skills include resource loading, resource leveling, and team building, which are essential for effective project execution.
Achievements in Service Delivery
Throughout his career, Ghulam Pholby has demonstrated a strong track record in streamlining organizational processes and procedures. He has been involved in negotiations and service improvements, fostering strong stakeholder relationships. His efforts have led to cost reductions and enhanced vendor management practices.