Isabel Da Silva
About Isabel Da Silva
Isabel Da Silva is the Team Head of Transformation at UBS's GWM Front Support Office, a position she has held since 2021. She has extensive experience in the banking sector, having worked in various roles at Zürcher Kantonalbank and UBS over a span of nearly two decades.
Current Position at UBS
Isabel Da Silva currently holds the position of GWM Front Support Office - Team Head Transformation, DI at UBS. She has been in this role since 2021. In her capacity, she oversees transformation initiatives within the front support office, focusing on enhancing operational efficiency and service delivery.
Previous Experience at Zürcher Kantonalbank
Isabel Da Silva has extensive experience at Zürcher Kantonalbank, where she worked in various roles from 2004 to 2019. She began her career as a Kaufmännische Lehre (KV) trainee from 2004 to 2007. She then progressed to positions such as Sachbearbeiterin/Fachspezialistin in the Service Center for Private Banking, Teamleiterin for the Service Center Private Banking, and Bereichsleiterin for customer support processing. Her last role at Zürcher Kantonalbank was as Teamleiterin Inkasso for a period of seven months in 2018 to 2019.
Business Analyst Role at UBS
From 2019 to 2021, Isabel Da Silva served as a Business Analyst at UBS. In this role, she contributed to various projects aimed at improving business processes and systems within the organization. Her analytical skills were essential in identifying areas for improvement and implementing effective solutions.
Education and Qualifications
Isabel Da Silva has a solid educational background. She completed her Kaufmännische Lehre at KV Business School Zürich from 2004 to 2007. She furthered her education at SIB Schweizerisches Institut für Betriebsökonomie, where she earned the ED Betriebswirtschafterin HF qualification from 2009 to 2012. Additionally, she studied Projektmanagement at SGO Business School and achieved a CAS Projektmanager certification from 2018 to 2019.