John St John
About John St John
John St John is a Voice Engineer specializing in Trader Floor System Support at UBS, where he has worked since 2020. He has extensive experience in voice management and operations, having held various roles in prominent financial institutions over the past two decades.
Work at UBS
John St John has held multiple roles at UBS, starting as Associate Director – Service Delivery Voice Manager - Operations from 2004 to 2016. In this position, he contributed to the operational management of voice services. Since 2020, he has been serving as a Voice Engineer - Trader Floor System Support. In this role, he manages a team of Voice Engineers, ensuring compliance with strict service level agreements (SLAs) and key performance indicators (KPIs) across the Asia Pacific Region.
Previous Experience at Macquarie Group
John St John worked at Macquarie Group in various capacities from 2016 to 2019. He served as a Voice Services Consultant for five months in 2016, followed by a six-month tenure as Vendor Manager in 2017. He then transitioned to the role of Operations Manager - Contact Centre Communications, where he worked for two years until 2019. His roles involved overseeing communication systems and managing vendor relationships.
Experience at Australian Taxation Office
In 2020, John St John briefly worked at the Australian Taxation Office as a Client Engagement Officer - Superannuation. His tenure lasted for two months, during which he was based in Gosford, New South Wales. This role involved engaging with clients regarding superannuation matters.
Education and Expertise
John St John possesses strong financial and budget management skills, complemented by a proven record in developing and maintaining workplace systems that enhance business practices. He is known for his technology innovation and project management skills, which support his ability to manage IT infrastructure, including voice and data networks, telecommunications, and contact centres.
Stakeholder Engagement and Strategy Development
John St John has extensive experience in engaging stakeholders to gather, refine, and document client requirements through various methods, including interviews and workshops. He has a track record of strategy development and execution, which has contributed to the successful management of projects and initiatives within his roles.