Karim Elbahloul
About Karim Elbahloul
Karim Elbahloul is an IT Support Analyst at UBS in Weehawken, New Jersey, where he has worked since 2020. He has prior experience in IT support roles at Success Academy Charter Schools and New Jersey City University, and he holds a Bachelor of Science in Computer Science.
Work at UBS
Karim Elbahloul has been employed at UBS as an IT Support Analyst since 2020. He works in Weehawken, New Jersey, where he has gained experience in managing technical issues for both clients and internal employees. His responsibilities include utilizing Citrix Director for remote troubleshooting, employing the Oracle PeopleSoft Ticketing System for issue resolution, and providing application support for branch employees. He also handles client calls using Avaya and Genesys phone systems, ensuring effective communication and support across all branches.
Previous Experience
Before joining UBS, Karim worked at Success Academy Charter Schools as an IT Support Analyst for a brief period in 2020. His role involved providing technical support in the New York City Metropolitan Area. Additionally, he served as a STEM Summer Research Intern at New Jersey City University in 2019, where he gained valuable experience over three months in Jersey City, New Jersey. This diverse background has contributed to his skill set in IT support and analysis.
Education and Expertise
Karim Elbahloul holds a Bachelor of Science in Computer Science from New Jersey City University, which he completed in 2020. Prior to this, he earned an Associate of Science in Computer Science from Hudson County Community College in 2018. His educational journey began at Secaucus High School, where he achieved a High School Diploma in 2012. This academic background has equipped him with the foundational knowledge and skills necessary for his career in IT support.
Technical Skills
In his role as an IT Support Analyst, Karim utilizes various technical tools and systems. He employs Citrix Director for remote troubleshooting and the Oracle PeopleSoft Ticketing System for managing technical issues. He is proficient in guiding end users in setting up Blackberry Work and Outlook Mobile for email access. Additionally, he manages user account security through the Transmit Security Portal and facilitates app requests for end-users using UBS MyHub.