Kate Bianchi
About Kate Bianchi
Kate Bianchi is an Incident Manager with nine years of experience in customer service management for multinational companies. She has worked at UBS since 2020 and has held various roles in organizations such as GFL SA and Bristol-Myers Squibb.
Work at UBS
Kate Bianchi has been employed at UBS since 2020, serving as an Incident Manager. In this role, she is responsible for overseeing incident management processes, ensuring effective resolution of issues that affect customer service. Her tenure at UBS has contributed to her extensive experience in managing customer service operations within a multinational context.
Previous Experience in Customer Service Management
Before joining UBS, Kate Bianchi held several significant positions in customer service management. She worked as a Senior Manager in Sales Operations at GFL SA from 2016 to 2018. Prior to that, she served as a Service Operations Manager at Medical Equipment Solutions and Applications SAGL in Lugano from 2010 to 2015. Her diverse roles have equipped her with valuable skills in managing customer service across various sectors.
Technical Background at Bristol-Myers Squibb
Kate Bianchi began her career at Bristol-Myers Squibb, where she worked as a Wintel Platform Engineer from 1998 to 2009. This position provided her with a strong technical foundation, contributing to her understanding of IT systems and their impact on customer service operations. Her experience in this role spans over 11 years.
Education and Early Life
Kate Bianchi completed her secondary education at Wellington High School in Wirral. This educational background laid the groundwork for her subsequent career in customer service and technology management. The skills and knowledge gained during her education have been integral to her professional development.