Leigh Alcantara, Csm®, Itil V4®, Capm®
About Leigh Alcantara, Csm®, Itil V4®, Capm®
Leigh Alcantara is an Associate Director of End User Services Continuous Improvement at UBS, with extensive experience in IT service management across various global firms. He has a strong background in implementing efficient service desk systems and improving operational performance.
Current Role at UBS
Leigh Alcantara serves as the Associate Director of End User Services Continuous Improvement at UBS. In this role, which began in 2021, she focuses on enhancing service delivery and operational efficiency within the organization. Her responsibilities include overseeing continuous improvement initiatives and ensuring high-quality support for end users.
Previous Experience at UBS
Prior to her current position, Leigh Alcantara worked at UBS as the Associate Director of Technology Service Desk from 2020 to 2021. During her tenure, she contributed to the management and improvement of technology support services in Singapore, leveraging her extensive experience in service desk operations.
Experience at Baker McKenzie
Leigh Alcantara held multiple roles at Baker McKenzie, including Global Service Desk Senior Manager from 2009 to 2015 and Global Service Desk Manager from 2005 to 2009. She implemented a multilingual service desk support system, which improved ticket handling efficiency across various international offices. Additionally, she led initiatives that significantly enhanced the capabilities of the Global Service Desk team.
Work History at JPMorgan Chase & Co.
Leigh Alcantara worked at JPMorgan Chase & Co. as an Associate in Consumer & Community Banking from 2017 to 2020 in Singapore. Her role involved supporting banking operations and contributing to service improvements within the organization.
Educational Background
Leigh Alcantara earned a Bachelor of Arts in Behavioral Sciences from the University of the Philippines. She furthered her education by obtaining a Master of Business Administration (MBA) from Ateneo de Manila University through the Regis Program, completing her studies in 2005.