Mauricio Munoz Ortiz
About Mauricio Munoz Ortiz
Mauricio Munoz Ortiz is a Data Centre Support Agent at UBS Shelton, Connecticut, with over 15 years of experience in technical support. He has held various roles in companies such as Regeneron Pharmaceuticals and IBM Canada, and he holds a Google NanoDegree in front-end web development.
Work at UBS
Mauricio Munoz Ortiz has been employed at UBS Shelton as a Data Centre Support Agent since 2021. In this role, he provides technical support and assistance within the data center environment. His responsibilities include ensuring the smooth operation of data center systems and addressing any technical issues that arise.
Previous Employment Experience
Prior to his current position at UBS, Mauricio Munoz Ortiz held various roles in the technology and support sectors. He worked as a Field Engineer III at Regeneron Pharmaceuticals, Inc. for five months in 2018, and as a Field Engineer III at pladis Global for another five months in the same year. He also served as a Help Desk Specialist at New York Power Authority for seven months in 2020, and as a Technical Support Specialist at Conair Corporation for four months in 2019.
Education and Expertise
Mauricio Munoz Ortiz holds a Google NanoDegree from Udacity, specializing in front-end web development. He studied at Wilkes Community College, where he focused on Web Development, Cisco Networking, and Computer Repairs. He also attended Hempstead SUNY Farmingdale, earning a G.E.D. Diploma equivalent to a secondary school education.
Technical Support Experience
With over 15 years of experience in computer technical support, Mauricio Munoz Ortiz has developed a strong skill set in providing remote support to both business and retail customers. His previous roles include working as a Help Desk Specialist and Desktop Technician at IBM Canada and as a Desktop Support Specialist at Charter Communications. He has also worked at NBC Sports Group as a Technical Support Specialist.
Multilingual Skills
Mauricio Munoz Ortiz possesses extensive experience in translating legal documents across multiple languages, including Spanish, English, and French. This skill enhances his ability to communicate effectively in diverse environments and supports his technical roles that may require multilingual support.