Monika Konrad
About Monika Konrad
Monika Konrad serves as the Head of Global Data Operations in Global HR Service Delivery at UBS, a position she has held since 2023. With extensive experience in HR operations and recruitment across various organizations, she leads global process excellence initiatives and collaborates with multiple teams to enhance HR services.
Work at UBS
Monika Konrad has been serving as the Head of Global Data Operations in Global HR Service Delivery at UBS since 2023. In this role, she leads the Global Process Excellence function, managing regional process owner teams across Poland, India, and the US. Previously, she held the position of Global Head of EXAR Operations at UBS from 2020 to 2022, overseeing external staff onboarding, lifecycle management, and exit processes. Additionally, she was the Head of Global Candidate Sourcing from 2017 to 2020, where she focused on sourcing candidates globally.
Education and Expertise
Monika Konrad studied at Wyższa Szkoła Informatyki i Zarządzania w Rzeszowie, where she obtained a Master's degree in Tourism from 2001 to 2007. Her educational background supports her extensive experience in human resources and talent acquisition. She has developed expertise in global HR operations, compliance, and process management, which she applies in her current and previous roles.
Background
Monika Konrad began her career in recruitment at Alexander Mann Solutions, where she worked as a Recruiter from 2007 to 2010. She progressed to roles such as Recruitment Team Manager and Recruitment Business Partner, gaining significant experience in talent acquisition. She also worked at Cisco as a Project Manager in Talent Acquisition Operations and as an EMEAR Operations Manager from 2015 to 2017, further enhancing her skills in managing recruitment processes.
Achievements
In her current role at UBS, Monika Konrad plays a key role in the development of the new global HR Ticketing System, HR Service Now. She is responsible for gathering and simplifying business requirements for scrum teams and conducts User Acceptance Testing. Her leadership in conducting Show & Tell sessions for operational teams and senior management demonstrates her commitment to effective communication and operational excellence.