Monika Mulewicz
About Monika Mulewicz
Monika Mulewicz is a Risk & Control Team Leader at UBS, with extensive experience in customer service and team management across various roles in the finance and tourism sectors. She holds a Master's degree in Tourism and Recreation and has worked in leadership positions at Aon Hewitt and UBS Investment Bank.
Current Role at UBS
Monika Mulewicz serves as the Risk & Control Team Leader (Associate Director) at UBS, a position she has held since 2021. In this role, she is responsible for overseeing risk management and control processes within the organization. Her leadership is focused on ensuring compliance and enhancing operational efficiency. She previously held the position of Risk & Control Team Leader (Authorized Officer) at UBS from 2019 to 2021, where she contributed to the development of risk management strategies.
Previous Experience at UBS Investment Bank
Monika Mulewicz has extensive experience at UBS Investment Bank, where she worked in various leadership roles. From 2013 to 2016, she was the KYC Periodic Reviews Team Leader, managing a team focused on Know Your Customer compliance processes. Prior to this, she served as the Onboarding Team Leader from 2016 to 2018 in the Kraków Area, Poland. Her tenure at UBS has equipped her with a deep understanding of risk and control mechanisms in the banking sector.
Career at Aon Hewitt
Monika Mulewicz worked at Aon Hewitt in multiple capacities between 2009 and 2013. She began as a Customer Service Specialist, where she honed her skills in client relations. She then advanced to roles such as Reward & Benefits Specialist and Team Manager. Her experience at Aon Hewitt provided her with a solid foundation in customer service and team leadership, which she has carried into her subsequent roles.
Educational Background
Monika Mulewicz holds a Master’s degree in Tourism and Recreation from the Academy of Physical Education in Kraków, where she studied from 2001 to 2007. Additionally, she completed postgraduate studies in Management in Human Resources at AGH University of Science and Technology in Kraków from 2009 to 2010. Her educational background supports her professional focus on management and customer service.
Professional Values and Advocacy
Monika Mulewicz emphasizes the importance of customer service values in her professional and personal life. She advocates for effective feedback as a crucial element for growth and development. Monika values collaboration with diverse teams and believes in taking ownership of tasks, which enhances teamwork and project outcomes. Her commitment to these principles shapes her approach to leadership and team dynamics.