Monika Witkowska
About Monika Witkowska
Monika Witkowska is a Service Delivery Manager at UBS, where she has worked since 2020. She has extensive experience in banking and operations, having held various roles at UBS and ING Bank Śląski over the years.
Current Role at UBS
Monika Witkowska has been serving as a Service Delivery Manager at UBS since 2020. In this role, she is responsible for overseeing service delivery operations in Poland. Her tenure at UBS has spanned four years, during which she has contributed to enhancing operational efficiency and service quality.
Previous Positions at UBS
Prior to her current role, Monika held several positions at UBS. She worked as a Deputy Service Delivery Manager for three months in 2019 and as a Business Manager for Group Operations Poland from 2019 to 2020. Additionally, she served as a Settlements Team Leader from 2017 to 2019. These roles provided her with extensive experience in service delivery and operational management.
Education and Expertise
Monika Witkowska has a strong educational background. She studied at the University of Wroclaw, earning a Master of Public Administration (MPA) from 2002 to 2007. She also completed Postgraduate Studies in Psychology in Business at WSB Schools of Banking from 2008 to 2009, and Postgraduate studies in HR Business Partner at Uniwersytet Ekonomiczny we Wrocławiu from 2016 to 2017.
Experience at ING Bank Śląski
Monika has significant experience in the banking sector, having worked at ING Bank Śląski. She served as the Director of Retail Area from 2011 to 2016 and as Retail Branch Director from 2008 to 2011. These roles involved managing retail operations and enhancing customer service within the organization.