Monika Wójcik
About Monika Wójcik
Monika Wójcik serves as the Global Learning Operations Head - Director at UBS, where she has worked since 2019. With extensive experience in HR and analytics, she manages a diverse team across multiple countries and focuses on service optimization and innovation.
Work at UBS
Monika Wójcik has held multiple roles at UBS since 2010. Currently, she serves as the Global Learning Operations Head - Director, a position she has held since 2019. Prior to this, she worked as an HR Project Manager / Business Analyst - Director since 2017 and as Learning Reporting Lead - Director from 2017 to 2019. Her earlier roles at UBS include HR Business Analyst - Team Leader for six months in 2011 and MIS Analysis and Reporting - Senior Associate from 2010 to 2011. Throughout her tenure, she has focused on service optimization and operational excellence.
Education and Expertise
Monika Wójcik holds a Master's degree in Econometrics and Statistics from the University of Economics in Katowice, which she completed from 2002 to 2007. She also pursued postgraduate studies in Business Analysis at SGH Warsaw School of Economics from 2018 to 2019. Additionally, she obtained a postgraduate diploma in Market Analysis from the University of Economics in Cracow between 2008 and 2009. Monika is certified in PRINCE2 methodology, indicating her proficiency in structured project management.
Background
Before joining UBS, Monika Wójcik worked at General Motors as a General Ledger Specialist - Team Lead in 2009 and as an Accounts Payable Analyst from 2007 to 2009. She also attended the Workforce Analytics Summit in Amsterdam in 2016 while working at Stamford Global. Her career has been characterized by a focus on analytics and operational management across various sectors.
Achievements
Monika Wójcik has led significant initiatives at UBS, including the implementation of the global Learning Management System (LMS), showcasing her expertise in system management. She manages a diverse team of over 60 employees across multiple countries, including Poland, India, the United States, Hong Kong, Singapore, and Switzerland. Monika is responsible for defining and delivering cost and savings targets while ensuring adherence to SLA/KPI standards.
Leadership and Management Skills
In her current role, Monika Wójcik emphasizes talent management and development by providing career paths and succession planning for her team members. She acts as a point of escalation for operational challenges, demonstrating strong problem-solving skills. Her focus on driving innovation and automation through process reengineering and the use of robotics and VBA reflects her commitment to operational excellence.