Patryk Wojtowicz
About Patryk Wojtowicz
Patryk Wojtowicz is an IT Support Analyst L2 at UBS, specializing in troubleshooting virtual computing environments. He provides support in both German and English, ensuring efficient resolution of IT issues for users in the EMEA and Switzerland regions.
Work at UBS
Patryk Wojtowicz has been employed at UBS since 2018, where he currently holds the position of IT Support Analyst L2. His role involves managing IT issues that have been escalated by the first line support team. He has been instrumental in ensuring efficient resolution of these issues, contributing to user satisfaction. Based in Wrocław, Woj. Dolnośląskie, Polska, he has accumulated four years of experience in this capacity, demonstrating a commitment to providing high-quality IT support.
Education and Expertise
Patryk Wojtowicz studied at Politechnika Wrocławska from 2012 to 2016, where he earned a degree in Mechatronika, robotyka i automatyka. This educational background has equipped him with the technical knowledge necessary for his role in IT support. His expertise includes troubleshooting issues related to virtual computing environments, particularly with Citrix XenDesktop and Virtual Desktop Infrastructures (VDIs).
IT Support Skills
In his role as IT Support Analyst L2, Patryk Wojtowicz specializes in resolving technical issues for a diverse user base across the EMEA and Switzerland regions. He provides support in both German and English, which enhances communication with users. His proficiency with remote access tools allows him to efficiently log and address queries, improving the overall effectiveness of IT support operations. He is experienced in working with both Windows 10 and Windows 7 environments.
Technical Troubleshooting
Patryk Wojtowicz is adept at handling IT issues escalated from the first line support team. His focus on troubleshooting ensures that technical problems are resolved efficiently, which is crucial for maintaining user satisfaction. His specialization in virtual computing environments, particularly with Citrix XenDesktop and VDIs, highlights his ability to address complex IT challenges effectively.