Pius Stocker
About Pius Stocker
Pius Stocker is a Scrum Agile Scrum Master and IT Project Manager at UBS AG, where he has worked since 2018. He has extensive experience in service and process management, having held various roles at UBS AG since 1998.
Work at UBS
Pius Stocker has been employed at UBS AG since 2018 as a Scrum Agile Scrum Master, focusing on IT Project Management, Service, and Process Management. His role involves overseeing agile methodologies and ensuring effective project delivery in Basel and surrounding areas. Prior to his current position, he held various roles at UBS AG, including IT Project Manager and Demand Manager from 2015 to 2016, and IT Project Manager, Implementation and Release Manager from 2012 to 2015. His tenure at UBS AG spans multiple positions, showcasing his extensive experience in project management and service delivery.
Education and Expertise
Pius Stocker studied Business Management at AKAD from 2003 to 2005, where he earned a Management Certificate. His educational background complements his professional experience in IT project management and service management. He possesses expertise in process-oriented quality management systems, specifically ISO 9001 and ISO 14001, and has experience in setting up and implementing these systems within organizations.
Background
Pius Stocker began his career at UBS AG as a Help Desk Supervisor, a position he held from 1998 to 2011. During this time, he led a second-level support team of up to 20 staff members and managed a global call center/service desk with up to 200 support analysts. His operational leadership experience spans over 10 years, during which he has managed teams of up to 70 staff members, focusing on providing operational stability and meeting service level agreements (SLA).
Achievements
Throughout his career at UBS AG, Pius Stocker has been involved in various significant projects, including managing global hardware and software rollouts through a rollout control center. He has also led fulfillment services for a service desk, demonstrating his capability in handling complex project requirements and ensuring service excellence. His extensive experience in IT project management and service delivery has contributed to the operational success of the teams he has managed.