Pratik Umrania
About Pratik Umrania
Pratik Umrania is an Information Technology Service Desk professional with a Bachelor's degree from the University of Mumbai. He has experience working at Sutherland, Infosys BPM, and currently at UBS since 2020.
Work at UBS
Pratik Umrania has been employed at UBS since 2020, serving in the role of Information Technology Service Desk. His responsibilities include providing technical support and assistance to users, ensuring efficient IT service delivery. His tenure at UBS has extended for four years, during which he has contributed to the operational effectiveness of the IT service desk.
Previous Experience at Sutherland
Prior to joining UBS, Pratik Umrania worked at Sutherland as a Senior Associate from 2012 to 2018. During his six-year tenure in Mumbai, Maharashtra, India, he developed skills in customer support and technical troubleshooting, which laid the foundation for his subsequent roles in IT service management.
Experience at Infosys BPM
Pratik Umrania held the position of Senior Service Desk Analyst at Infosys BPM from 2018 to 2019. His one-year experience in Pune, Maharashtra, India, involved managing service desk operations and providing user support, further enhancing his expertise in IT service management.
Education and Expertise
Pratik Umrania earned his Bachelor's degree from the University of Mumbai. His educational background has equipped him with the foundational knowledge necessary for his career in information technology and service desk operations.