Rachel Oriba
About Rachel Oriba
Rachel Oriba is a Reception Supervisor with extensive experience in the financial services and hospitality industries. Currently employed at UBS Investment Bank since 2008, she oversees reception operations and staff training while also assisting the Corporate Real Estate team.
Work at UBS
Rachel Oriba has been employed at UBS Investment Bank since 2008, where she currently holds the position of Reception Supervisor. In this role, she is responsible for overseeing the reception area, ensuring compliance with company procedures among team members, and assisting the Corporate Real Estate team with user access and invoice processing. Prior to her current position, she worked as a Receptionist at UBS from 2006 to 2008. Her long tenure at UBS highlights her commitment and expertise in managing reception services within a financial institution.
Current Role at TD Securities Limited
Since 2015, Rachel Oriba has served as the Team Leader for Reception and Post Room Services at TD Securities Limited in London. In this capacity, she directs, trains, and appraises staff at a busy client reception desk. Her extensive experience in both financial services and hospitality has equipped her with strong client-facing customer service skills, which are essential for her role in a dynamic environment.
Education and Expertise
Rachel Oriba studied at Kensington and Chelsea College, where she gained foundational knowledge that supports her career in reception management. Her educational background, combined with her extensive experience in the financial services and hospitality industries, has contributed to her proficiency in client service and operational management.
Background in Customer Service
Rachel Oriba possesses significant experience in customer service, developed through her roles in the financial services and hospitality sectors. Her strong client-facing skills are evident in her ability to manage reception services effectively, ensuring high levels of service delivery. She reviews business demand for conferences and external events to allocate suitable facilities and staffing, demonstrating her organizational capabilities.
Training and Development Initiatives
In her current role, Rachel Oriba organizes external training for both new and existing team members to enhance their skills. She also utilizes her technical and analytical skills to prepare management information and key performance indicators, which measure service delivery performance and support continuous improvement within her teams.