Roberto Montes De Oca
About Roberto Montes De Oca
Roberto Montes De Oca is a Sourcing Specialist at UBS in Zurich, Switzerland, where he has worked since 2020. He has extensive experience in customer relationship management and business analysis, having previously held roles at SAP and Mettler-Toledo International.
Work at UBS
Roberto Montes De Oca has been employed at UBS as a Sourcing Specialist since 2020. In this role, he operates from Zurich, Switzerland, focusing on sourcing strategies that enhance operational efficiency. His responsibilities include identifying and implementing application solutions that support business transformation in the global market.
Previous Experience at SAP
Prior to his current position, Roberto worked at SAP as a CRM Consultant from 2004 to 2008 in the Mexico City Area. During his four years there, he specialized in customer relationship management, contributing to the development of solutions that improved client engagement and business processes.
Background in Business Analysis
Roberto has significant experience in business analysis, having worked at Mettler-Toledo International, Inc as a Process Champion and Business Analyst from 2014 to 2019 in the Zürich Area. He played a key role in developing a Customer Service Support Model as part of a global strategic business transformation program, focusing on enhancing customer service operations.
Education and Expertise
Roberto studied Industrial Engineering at Tecnológico de Monterrey from 1995 to 2000. His educational background supports his expertise in customer relationship management, marketing, and sales processes, particularly through multi-channel solutions. He employs an analytical approach to leverage business intelligence and strategic KPIs.
Collaborative Work Style
Known for his collaborative and open attitude, Roberto excels in multicultural environments. His approach aids in achieving organizational goals and fosters effective teamwork across diverse groups. This interpersonal skill set complements his technical expertise in sourcing and business analysis.