Saïda Draï
About Saïda Draï
Saïda Draï serves as the Head of Digital Banking Support 1st Level at UBS, a position she has held since 2019. Her career at UBS spans over a decade, with various roles including 2nd Level Support Advisor and Head of Outbound.
Current Role at UBS
Saïda Draï serves as the Head of Digital Banking Support 1st Level at UBS. She has held this position since 2019, contributing to the digital banking sector for over five years. In this role, she oversees the first level of digital banking support, ensuring effective assistance and resolution for client inquiries.
Previous Positions at UBS
Prior to her current role, Saïda Draï held several positions at UBS. She worked as a 2nd Level Support Advisor from 2015 to 2017, where she provided advanced support solutions. Following this, she became the Head of Outbound from 2017 to 2019, managing outbound operations. Additionally, she served as Teamleiterin ad interim 1st Level E&M Support for nine months in 2017.
Early Career at UBS
Saïda Draï began her career at UBS as a Lehrling from 2009 to 2012, completing a three-year apprenticeship. She then progressed to the role of Support Line Advisor from 2012 to 2015, where she gained foundational experience in client support and service.
Location of Work Experience
Throughout her career at UBS, Saïda Draï has primarily worked in Basel und Umgebung, Schweiz. Her roles have been concentrated in this region, contributing to her understanding of the local market and client needs.