Sudipto Basu
About Sudipto Basu
Sudipto Basu is an Associate Director at UBS, where he has worked since 2010 in Pune, India. He has extensive experience in voice technology and client delivery management, having held various roles in companies such as CSC, Wipro Infotech, and EXL Service.
Current Role at UBS
Sudipto Basu has held the position of Associate Director at UBS since 2010. He is based in the Pune Area, India, and has accumulated 14 years of experience in this role. In addition to his title as Associate Director, he also serves as a Client Delivery Manager, overseeing UBS Operations in India and Switzerland. His responsibilities include managing global Network Operations and its TOC/GNOC functions, ensuring effective service delivery and operational efficiency.
Previous Experience at CSC
Sudipto Basu worked at CSC in various roles from 2010 to 2013. Initially, he served as Operations Manager for Connectivity Services for five months. He then transitioned to the role of Lead Consultant for UBS Voice for one year, followed by a position as Service Assurance Manager for Swiss & EMEA for another year. His tenure at CSC involved significant engagement with UBS ISC Operations, focusing on voice technology and service assurance.
Professional Background in Voice Technology
Sudipto Basu has a robust background in voice technology, having worked as a Senior Engineer at Wipro Infotech Ltd from 2004 to 2006 and as an Assistant Manager at EXL Service from 2007 to 2010. He also held the position of Voice Lead at InterGlobe Technology Quotient for one year. His experience encompasses designing and building Voice & Unified Communication infrastructure for contact centers, as well as managing teams of professionals across various levels of expertise.
Education and Expertise
Sudipto Basu studied at the Indian Institute of Management, Lucknow, for 11 months in 2007. His education has contributed to his expertise in vendor and client engagement, with a strong emphasis on managing Service Level Agreements (SLA) and Key Performance Indicators (KPI) adherence. His academic background supports his extensive experience in the technology and operations sectors.