Susanne Lehner
About Susanne Lehner
Susanne Lehner serves as the Head of Robotics Process Automation and End User Application Support for the CH and EMEA regions at UBS, a position she has held since 2016. She has extensive experience in change management and service build-up, with a career that includes roles at various companies such as Fraunhofer Iao, Aldi USA, and Gft Group.
Current Role at UBS
Susanne Lehner serves as the Head of Robotics Process Automation and End User Application Support for the CH and EMEA regions at UBS. She has held this position since 2016, contributing to the development and management of automation processes and user application support. Her role involves overseeing service delivery and ensuring efficient operations across multiple regions.
Previous Experience at UBS
Prior to her current role, Susanne Lehner worked at UBS in various capacities. From 2007 to 2013, she served as a Business and Project Manager. She then took on the role of Task Force and Change Manager from 2013 to 2015, followed by a position as Service Delivery Manager for Central Services from 2015 to 2016. Her tenure at UBS spanned nearly a decade, during which she gained extensive experience in project management and service delivery.
Career Background
Susanne Lehner's career began at Fraunhofer IAO as a Junior Consultant from 1995 to 1996. She then transitioned to Aldi USA, where she worked as a Trainee and Regional Manager from 1996 to 1999. Afterward, she joined GFT Group, where she held several roles, including Senior Project Manager and Head of Sales and Project Management, from 2001 to 2006. She also worked at Loyalty Partner as a Startup Manager from 1999 to 2000.
Education and Expertise
Susanne Lehner holds an MBA from both the Illinois Institute of Technology and the University of Stuttgart. She also studied at HWZ Hochschule für Wirtschaft Zürich. Her expertise includes change management and service build-up, which she has applied throughout her career in various management roles.