Terry Mak
About Terry Mak
Terry Mak is a Data L3 Operations Analyst at UBS in Hong Kong, where he has worked since 2015. He has extensive experience in network engineering and operations, having previously held positions at Daiwa Capital Markets and Dimension Data.
Work at UBS
Terry Mak has been employed at UBS as a Data L3 Operations Analyst since 2015. Over the past nine years, he has contributed to the company's operations in Hong Kong. In this role, he is responsible for providing third-level incident support and conducting root cause analysis. His work involves liaising with vendors for hardware and circuit installations, ensuring that operational processes and procedures are well-documented.
Previous Experience at Daiwa Capital Markets
Before joining UBS, Terry Mak worked at Daiwa Capital Markets Hong Kong Limited as a Senior Network Engineer from 2011 to 2015. His role involved managing network operations and collaborating with various teams to enhance network performance. This position followed his tenure at Dimension Data, where he also served as a Senior Network Engineer.
Education and Expertise
Terry Mak studied at The Chinese University of Hong Kong from 2003 to 2006, focusing on Information Technology with an emphasis on Internet Engineering. His educational background provides a strong foundation for his technical expertise in network solutions and operational processes.
Background in Network Engineering
Terry Mak has a robust background in network engineering, having worked at Dimension Data as a Senior Network Engineer from 2006 to 2011. In this role, he was responsible for providing design documentation and implementing integrated network solutions. He played a key role in regional network projects, including setting up new offices and relocating data centers.
Responsibilities and Contributions
In his current role and previous positions, Terry Mak has been involved in maintaining spare inventory for the APAC region. He focuses on delivering integrated network solutions that adhere to global standards and hardware blueprints. His responsibilities include ensuring operational efficiency and supporting network infrastructure.