Todd H.
About Todd H.
Todd H. is an IT Support Analyst with extensive experience in various roles within the technology sector, including positions at Asurion, HCL Technologies, and UBS. He has a strong background in Unix and Windows environments, exceptional communication skills, and a commitment to continuous learning in IT.
Work at UBS
Currently, Todd H. serves as an IT Support Analyst at UBS, a role he has held since 2018. His responsibilities include providing technical support and ensuring the smooth operation of IT services. Based in Nashville, Tennessee, he has contributed to the company's IT infrastructure for six years. His experience in this position reflects his expertise in managing IT challenges and supporting users effectively.
Previous Experience at Asurion
Todd H. previously worked at Asurion in various capacities. He served as an Operations Engineer from 2014 to 2015 for one year, where he focused on operational efficiency. Prior to that, he was an ATOC Analyst 1 from 2013 to 2014 for nine months. His time at Asurion helped him develop skills in customer support and operational processes.
Experience at HCL Technologies
From 2015 to 2018, Todd H. worked at HCL Technologies as a Release and Deployment Specialist for three years. In this role, he was involved in the deployment of software and IT solutions, enhancing his technical skills in managing releases and ensuring successful implementations. His work in the Greater Nashville Area contributed to his professional growth in IT operations.
Educational Background
Todd H. has a solid educational foundation in communications and electronics. He studied at the Marine Corps Communications and Electronics School, where he completed a Certificate of Completion from 1986 to 1987. Additionally, he attended CED Solutions, focusing on Networking, where he achieved Net+ and Sec+ certifications. This education has been pivotal in shaping his career in IT and support.
Technical Skills and Certifications
Todd H. possesses a strong background in both Unix and Windows environments, actively practicing computer support and deployments. He has pursued certifications in networking and security, demonstrating his commitment to continuous learning in the IT industry. His exceptional communication skills and focus on building strong customer relationships further enhance his effectiveness in technical roles.