Vithurshan Sivakumar
About Vithurshan Sivakumar
Vithurshan Sivakumar is a seasoned professional currently serving as Head Group Customer Service at UBS in Manno, Switzerland, and has extensive experience in customer service recruitment and education. He has held various roles within UBS and has a strong academic background in business administration and education.
Current Role at UBS
Vithurshan Sivakumar currently serves as Head Group Customer Service Manno (TI) at UBS Card Center AG in Manno, Canton Ticino, Switzerland. He has held this position since 2022 and is a member of the management team. In this role, he specializes in customer service recruitment and oversees operations to enhance service delivery. His tenure at UBS reflects a commitment to customer service excellence.
Previous Experience at UBS
Prior to his current role, Vithurshan worked at UBS as Deputy Head Special Line (2nd Level Support) from 2018 to 2021. In this capacity, he acted as an authorized officer and contributed to the support operations at UBS Card Center AG in Glattbrugg. He has also held various functions within UBS from 2015 to 2018, which provided him with a comprehensive understanding of the organization's customer service framework.
Teaching Experience
In addition to his work at UBS, Vithurshan has been employed as a teacher at Landheim Brüttisellen since 2014. His role in education spans over ten years, during which he has contributed to the academic development of students in Brüttisellen, Canton Zurich. This experience complements his customer service expertise by enhancing his communication and interpersonal skills.
Educational Background
Vithurshan Sivakumar has a diverse educational background. He studied at the University of Zurich, where he earned a Bachelor of Business and Economics from 2013 to 2016. He also attended Pädagogische Hochschule Zürich, achieving a Bachelor of Arts in Primary Education from 2014 to 2016. Additionally, he completed a Certificate of Advanced Studies in Laterale Führung at ZHAW School of Management and Law from 2019 to 2020.
Skills and Professional Development
Vithurshan possesses strong interpersonal skills and a keen attention to detail. He focuses on improving business processes through analytical skills and aims to continue learning and expanding his knowledge throughout his career. His enthusiasm and positivity contribute to business growth and success, making him a valuable asset in both customer service and educational environments.