Zafer Khan
About Zafer Khan
Zafer Khan is a Program & Delivery Manager in Asset Management Technology at UBS, where he has worked since 2021. He has extensive experience in technology operations, having held various leadership roles at UBS and Standard Chartered Bank, and is skilled in managing vendor relationships and executing large IT support contracts.
Current Role at UBS
Zafer Khan currently serves as the Program & Delivery Manager for Asset Management Technology at UBS, a position he has held since 2021 in Zurich, Switzerland. In this role, he is responsible for overseeing various technology initiatives within the asset management sector, ensuring that projects are delivered efficiently and effectively. His expertise in managing vendor relationships is a key asset in this position, allowing him to optimize collaborations and enhance service delivery.
Previous Experience at UBS
Zafer Khan has held multiple significant roles at UBS prior to his current position. From 2016 to 2019, he was the Head of Technology Operations Programmes Management and Digital Practice Consultant in Switzerland. Earlier, from 2010 to 2016, he served as the Global Head of IT Service Delivery, overseeing application and infrastructure support in Singapore. His tenure at UBS also includes roles such as EMEA Head of WinTel Production Support and Global Head of Distributed Systems & Service, where he managed incident and problem management for six years.
Experience in IT Service Delivery
Zafer Khan has a strong background in IT service delivery, highlighted by his role as Service Delivery Manager for Financial Markets Infrastructure Support at Standard Chartered Bank in 2010. He has successfully executed major IT support outsourcing contracts at UBS, managing a global user base and overseeing 400+ support staff across multiple countries, including Switzerland, Singapore, and India. His experience in controlling large budgets and achieving aggressive deliverables has been pivotal in his career.
Technical Skills and Certifications
Zafer Khan possesses extensive technical skills relevant to technology operations. He is well-versed in cloud computing, automation, and digital technologies, which contribute to his effectiveness in managing technology initiatives at UBS. He is also fully conversant with various project management methodologies, including Agile, Waterfall, and Scrum, and utilizes tools like Jira. His professional certifications include Agile Scrum Master, ITIL, and PMP Project Management, demonstrating his commitment to best practices in project management.
Educational Background
Specific details regarding Zafer Khan's educational background are not provided. However, his extensive experience in technology operations and management roles suggests a strong foundation in relevant fields, likely supported by formal education and professional development throughout his career.