Ziga Jakhel
About Ziga Jakhel
Ziga Jakhel serves as the Client Experience Manager for IB Digital Platforms at UBS in Zurich, Switzerland, focusing on client-centric approaches and digital transformation. He holds an MSc from the University of Liverpool and has extensive experience in mentoring and guiding teams in agile methodologies.
Work at UBS
Ziga Jakhel has been serving as Client Experience Manager for IB Digital Platforms at UBS since 2021. In this role, he focuses on enhancing client interactions and ensuring a people-centric approach within the Investment Bank's operations. Prior to this position, he held the role of Head of Digital Factory at UBS since 2018, where he specialized in re-imagining client experiences through the integration of agile operating models. His work in both roles emphasizes the importance of digital transformation in legacy organizations.
Education and Expertise
Ziga Jakhel earned a Master of Science (MSc) degree from the University of Liverpool, where he studied from 2008 to 2010. He also completed his secondary education at Gimnazija Bežigrad from 1990 to 1994. His educational background supports his expertise in digital enablement and transformation, particularly in guiding organizations to modernize their operations. He actively mentors individuals at various levels to develop their skills as digital leaders within UBS.
Background
Ziga Jakhel has a diverse background that combines education and professional experience in digital transformation and client experience management. His career at UBS began in 2018, and he has progressively taken on roles that emphasize the integration of technology and client-centric strategies. His focus on agile methodologies and sound business architecture has positioned him as a key player in UBS's digital initiatives.
Achievements
Throughout his tenure at UBS, Ziga Jakhel has made significant contributions to the digital transformation efforts within the organization. His role in implementing agile operating models and mentoring future digital leaders showcases his commitment to fostering a culture of innovation. By focusing on client experience, he has played a vital role in reshaping how UBS interacts with its clients in a digital landscape.