Zouhair Benzaouia
About Zouhair Benzaouia
Zouhair Benzaouia is an IT Engineer and Expert Layer Support L2 currently employed at UBS in Wrocław, Poland. He has extensive experience in IT application support and customer service, having previously worked at Volvo Trucks Poland and IBM.
Work at UBS
Zouhair Benzaouia has been employed at UBS since 2019. He currently holds two positions: IT Engineer & Expert Layer Support L2 and IT Service Delivery Team Leader. In his role as IT Engineer, he has been responsible for providing advanced technical support and solutions. As a Team Leader, he oversees service delivery operations, ensuring that client needs are met efficiently. His tenure at UBS has contributed to his expertise in IT support and service management.
Previous Experience at Volvo Trucks Poland
Prior to his current role at UBS, Zouhair Benzaouia worked at Volvo Trucks Poland for six months in 2017. As an IT Application Support specialist, he provided technical assistance in both French and English. His responsibilities included guiding customers through the online warranty fulfillment process and managing daily backlogs for assigned customers, which enhanced his skills in customer service and technical support.
Experience at IBM
Zouhair Benzaouia worked at IBM from 2015 to 2017, where he held the positions of Bilingual Customer Service Representative and CDM Coordinator. In these roles, he handled frontline technical queries and assisted second-level teams with problem determination. He also created and presented weekly reports during teleconferences with clients, demonstrating his ability to communicate effectively and manage customer relationships.
Education and Expertise
Zouhair Benzaouia has developed a strong foundation in IT support and service management through his various roles in the industry. His bilingual capabilities in French and English have enabled him to work effectively in diverse environments. His experience spans technical support, customer service, and team leadership, equipping him with a comprehensive skill set relevant to his current positions.